For when you visit

Everything you need to know

Our plans to keep you and our team safe during your visit.

Before arrival please read the below guidelines to ensure a safe and enjoyable visit to The Esplanade Hotel in Newquay.

APP | Before visiting, please download our app on the App store here or the Google Play Store here as this is where you can access all the information needed for your stay, including menus.

CHECK IN | Head to our app for pre-check in details (have your email address and booking reference handy.)

FACE COVERINGS| From 27th January it is no longer a legal requirement to wear a face mask in public areas of the hotel. We still recommended wearing face coverings whilst indoors to limit the spread of the virus.  Please be respectful to staff and hotel guests on their individual choice.

CASH | We are asking our guests to pay with contactless or card payments where possible. If you would like to settle your room bill with cash at the end of your stay you will be able to do so at reception.

DINING | Lunch and dinner times must be pre-booked before dining. This can be done through the app or before arrival through our reservations team.

SANITATION | Throughout the hotel you will find sanitiser and hand washing facilities, please remember to wash your hands regularly throughout your stay.

HOUSEKEEPING | You'll have the option to opt out of daily housekeeping.

FACILITIES | There will be restrictions to the number of people allowed in the pool and we recommend that only one party use the heat experience at a time.

SUSPECTED CASES | If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission and request a test. If they are confirmed to have COVID-19, they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.

Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest (and if appropriate their family) has finished the required self-isolation period and is no longer symptomatic, they should return to their main residence and continue to follow the government guidance on self-isolation, household isolation and social distancing.

If you have any questions in the meantime, our team are on hand to help.

T | 01637 873333
E | email us