Let us help
Some frequently asked questions answered, ahead of your arrival.
What time is check in?
Your room is guaranteed for 3pm check in. If you arrive earlier, you’re more than welcome to use the facilities from 12pm or book in for lunch or children's afternoon tea.
Are the facilities included in my stay?
Yes, as a hotel resident you’ll have full access to our facilities during your visit, and on the day of departure. You’ll also receive 10% discount on any spa treatments booked at Fistral Spa (exclusively for adults) at our sister hotel the Fistral Beach Hotel and Spa. We recommend pre-booking before arrival to avoid any disappointment.
Do you allow dogs?
Yes, we have some rooms that are dog friendly. There’s an additional £15 per night fee for dog bookings and we must be advised if you're bringing a dog before arrival day. Please note that dogs are not allowed in the restaurant or leisure areas.
Do I need to wear a mask during my visit?
From 8th August 2020 it is a legal requirement to wear a mask / face covering in public areas of the hotel and spa (other than where necessary to remove for treatments.) When table service is in operation when dining, masks are not required and for theirs and your safety, our staff members will be wearing a face covering.
Can I use cash during my visit?
We are asking our guests to pay with contactless or card payments throughout our bar, restaurant and spa. If you would like to settle your room bill with cash at the end of your stay you will be able to do so at reception.
Do I need to book for lunch and dinner?
Yes, dining times must be pre-booked before dining. This can be done through the app or before arrival through our reservations team. Room service will also be available (charges apply.) All our menus can be found on our app – download for Apple here or Android here.
Will my room still be serviced daily during my stay?
You'll have the option to opt out of daily housekeeping.
Can I travel with another household?
You may travel in groups of up to 6 people from different households or over 6 people if you are from a maximum of 2 households. You may be asked to prove you are from 2 households if travelling with over 6 people.
If you have any further questions, please do not hesitate to contact us via email on firstname.lastname@example.org.